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If you have any questions or if you would like to speak with a representative, you can contact us any of the following ways:
Phone: Feel free to call us anytime 1-(888)-484-5047 toll-free Monday-Friday 9AM-9PM EST.
Our New Help Desk: In order to help you in the most efficient way possible, we now offer an outstanding Help Desk.
By emailing us at info@cigarian.com you can ask a question, make a suggestion, get any kind of help you need. Once you send an email to that address, your own customer file and ticket number will automatically be generated. Of course, we're always happy to hear from you by phone if you prefer that method. But using our new help desk will avoid any hold times or phone tag, it will create a paper trail of your issue, and you will be guaranteed a response within 24 hours. Often much, much sooner!
Return Shipping Address:
Call: 888-484-5047 8AM-11PM EST Mon-Fri. to obtain a return materials authorization number (RMA) prior to sending any material.
Any materials sent without an RMA number may be returned to sender. We strive for 100% satisfaction. We gladly offer refunds and exchanges on items that have been damaged during shipment or have been engraved inaccurately. Due to the nature of engraved products, we do not offer refunds on items that have been personalized unless there was an engraving error on our part. Please see our refund process and complete terms and conditions here for personalized or engraved products.
Return Shipping Address:
Cigarian.com
12 Cherry Brook Lane
East Windsor, NJ 08520
Business Development Inquiries:
For business mailing and development opportunities, please call Call: 888-484-5047 8AM-11PM EST Mon-Fri. and ask for Michael C.
or mail your inquiry to:
28 Exeter Street
Suite 301
Boston, MA 02116
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