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At Cigarian.com we're relentless about customer support and creating the best experience for your shoppers. The following provides information about our store.
1- Free UPS Ground Shipping: We Offer Free UPS Ground Shipping on all orders over $99. This applies to USA deliveries only. We do ship world wide and offer other shipping methods based on your requirements for delivery. Please visit this page for shipping information.
3- 100% Free Engraving: We want you to have the best possible shopping experience. We offer free engraving on all of our engravable products. Simply specify the engraving on the product before adding the product to your cart. Engraving instructions vary by product, so please read the individual product description for engraving details.
4- 100% Safe Shopping Guarantee: We are commited to creating a safe shopping experience. All orders are processed with 128-bit secure socket layer (SSL) protection. No credit card information is stored on our servers and your shopping experience is protected by PayPal® for fast secure processing.
5- Payment Information: We accept all major credit card online and by telephone. Accepted credit cards are: Visa®, American Express®, MasterCard®, Discover®, and Novus®. We do not accept check or money order.
6- Returns, Refunds, and Exchanges: We will gladly accept returns, refunds, or exchanges on damaged products or products that do not meet your expectations. Due to the nature of personalized or engraved items, we are unable to issue refunds on products that have been engraved or personalized. If a product has been damaged during shipment please call us directly and tell us about it. We will gladly do what we can to ensure your 100% satisfaction. Call Toll Free: 888-484-5047. You can also contact us online here.
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